General Guidelines

• Refunds are only applicable before the processing or execution of services has started.

• Once the project is initiated — including strategy planning, content creation, design, or campaign launch — the order becomes non-refundable.

• Each project begins only after client confirmation and upfront payment. Timely communication is expected to keep services on track.

Revisions vs Refunds

• We offer multiple rounds of revisions (as per your package) to resolve dissatisfaction. Refunds are not offered for subjective preferences when the service has been delivered as promised.

Refund Processing

• Approved refunds will be processed within 7–10 business days via the original payment method.

• Processing times may vary depending on your bank or financial institution.

Non-Refundable Scenarios

• Change of mind after delivery

• Missed deadlines caused by client delay in communication

• Requests made after service completion

• Dissatisfaction with services outside the agreed scope

Need Help or Have Questions?

We’re here to assist you. For any refund, return, or cancellation-related inquiries, reach out to:

Novo Book Store
 Email: [email protected]
Phone: (888) 468-8819